- ORDER PREPARATION: We are committed to preparing all orders received until 12 pm (CET) on the same day. If your order has been placed after 12 pm , the order will be prepared the next business day. If for any reason this is not possible, you will be notified by email and an estimated shipping date will be provided. If your order has not been delivered within a reasonable time, please contact us .
- SHIPPING: We ship worldwide. Below you will find the details of the shipping costs and types corresponding to each country .
- CHANGES: If you want to make a change to the delivery address once the order has been sent, it is essential that you contact us as soon as possible . Changing the shipping address will incur an additional cost depending on the destination.
- SPAIN ORDERS: For all shipments to Spain, the courier company in charge of the delivery and transportation of all our orders is ASM. For any comments, suggestions or queries, contact us .
- INTERNATIONAL ORDERS: For international orders, shipments are prepaid to other air transport companies. Shipments cannot be made to post office boxes.
- ORDER STATUS: You can check the status of your order and your tracking number in your user account in the “My Orders” section, which is linked to the messaging platform.
- MANAGEMENT COSTS: Orders of €200 or more that have enjoyed free shipping will have a fee of €5.90 for management costs in the event of a full return of the order.
SHIPPING COST - SPAIN
- PENINSULA
PURCHASES OVER €40Free shipping.PURCHASES LESS THAN €40Shipping cost: €3.95.DELIVERY TIME - ExpressOnce the order is prepared, the shipping time is 24 business hours, in case the order has been placed before 4pm (CET), and 48 business hours if done after 4pm (CET). DELIVERY TIME - StandardOnce the order has been prepared, the shipping time is 3 business days, if the order has been placed before 4pm (CET), and 4 business days if it is placed after 4pm (CET). ).
- BALEARICS
PURCHASES OVER €60Free shipping. Note: Shipments may incur additional fees and taxes, which in any case will be the responsibility of the buyer. Luxenter undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management.PURCHASES LESS THAN €60Shipping cost: €8.95. Note: Shipments may incur additional fees and taxes, which in any case will be the responsibility of the buyer. Luxenter undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management. DELIVERY TIME - Express Once the order is prepared, the shipping time is 24 business hours, in case the order has been placed before 4pm ( CET), and 48 business hours if done after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours. DELIVERY TIME - StandardOnce the order has been prepared, the shipping time is 3 business days, if the order has been placed before 4pm (CET), and 4 business days if it is placed after 4pm (CET). ). For shipments to the Balearic Islands, the process may take up to an additional 24 hours.
SHIPPING COST - OTHERS
- EUROPEAN UNION
PURCHASES OVER €70Free shipping.PURCHASES BELOW €70Shipping cost from €7.95 (France, Italy, Germany, United Kingdom and Netherlands). Shipping prices will vary depending on the destination country. DELIVERY TIME - ExpressOnly valid for Portugal, France, Germany, United Kingdom and Holland. Once the order has been prepared, the shipping time is 24 business hours, if your order has been placed before 4pm (CET), and 48 business hours if it is placed after 4pm (CET). DELIVERY TIME - StandardOnce the order is prepared, shipping time is 3-5 business days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland and Finland shipping time is 6 to 8 business days.
- NON EUROPEAN UNION
PURCHASES OVER €100Free shipping.PURCHASES LESS THAN €100Shipping cost: from €15. DELIVERY TIME - StandardOutside the EU the shipping time is 5-11 business days depending on the destination. MANAGEMENT COSTS Occasionally, shipments to countries outside the EU may incur additional fees and taxes, which in any case will be the responsibility of the buyer. We undertake to carry out the procedures and prepare the necessary documentation for the corresponding customs management.