Warranty
This warranty applies to each of our products, regardless of where you purchased them. Within three years, if your beloved jewelry needs repair, we offer our after-sales service that will evaluate your jewelry.
Luxenter jewelry and watches offer you a three-year warranty from the date of purchase. The warranty covers material defects and manufacturing faults. The requirement is that you have purchased the item as a consumer in a physical Luxenter store or on the luxenter.com website. From the date of purchase, we will repair your Luxenter jewelry/watch free of charge within this three-year period. If the repair is impossible or disproportionate, we will replace your item with another item of the same value.
The warranty will not apply in cases of improper use, repairs by third parties, lack of care, natural wear, damage caused by normal use (for example, scratched glass), misuse, or in case of damage.
Worn pieces such as bracelets, leather or satin straps, and batteries are excluded from the warranty.
To keep your jewelry in perfect condition, visit our Care for Your Jewelry Guide. To request warranty service, contact us and our Customer Service team will provide you with further instructions
HOW DO I CLAIM THE WARRANTY?
To claim our warranty service, within the aforementioned three-year period you can take the damaged item to any Luxenter physical store or send it directly to headquarters. You can contact us via email, WhatsApp, or phone to be guided on the steps to follow.
It is essential to include the purchase receipt in the package and, if it is a watch, the international warranty certificate. This certificate must be filled out, dated, signed, and stamped at a Luxenter physical store or an authorized Luxenter distributor.
I bought my jewelry at Luxenter.com
Use your email address and order number online (which can be found at the top of your order confirmation email) to use our online Portal, which will automatically generate the documentation and shipping label you need to send your jewelry to us. If you cannot find your order number, you can also log in to your account to see a list of all your orders.
I bought my jewelry at a Luxenter store or at El Corte Inglés.
If you have a warranty confirmation email, you can use your email address and order number (which is located at the top of your warranty confirmation email and starts with STO) to use our online Portal, which will automatically generate the documentation and shipping label you need to send your jewelry back to us.
If you have an original printed receipt from the Luxenter store, a receipt from El Corte Inglés, or any other form of proof of purchase (such as a bank statement), please contact our team using WhatsApp, email, or phone. We may be able to help you locate your receipt, or provide you with further assistance on how to proceed if not.
I received my jewelry as a gift.
If you have a proof of purchase that includes an order number, you can use our Online Portal. Alternatively, if you did not receive a gift receipt,please contact the buyer to obtain a copy of the proof of purchase.If you cannot obtain this from the original buyer, don't worry, contact our team using WhatsApp, email, or phone at the bottom of this page. We may be able to help you locate your receipt or provide further assistance on how to proceed.
I can't find my purchase receipt, can you help me?
We accept many types of purchase receipts, but if you cannot find yours, don’t worry, you can still take advantage of our lifetime repair service for a repair fee. As a first step, we recommend that you contact our team via the WhatsApp or email found at the bottom of this page or in the contact section. We may be able to help you locate your receipt or provide further assistance on how to proceed if not.
If your part is out of our 3-year Warranty, do not worry, we can still repair your part with our Workshop Service. To get started, contact our Customer Service and detail the problem you have with the part, you can reach us via email, WhatsApp or phone. Our workshop service will inform you if it can be repaired or not and the cost of such repair. If you decide to send us the part to our Workshop Service, once we have received your part, our Customer Service Team will contact you to confirm the repair charge.