Warranty
This guarantee applies to each of our products, regardless of where they have bought them. Within a period of three years, if your beloved jewels need repair, stone fall or change of size of a ring, we will cover it free of charge. If your beloved jewels need repair, stone drop or change of size of a ring, we offer the post -sale service option.
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Luxenter's jewels and watches offer a three -year guarantee from the date of purchase. The guarantee covers materials and manufacturing defects. The requirement is that you have acquired the article as a consumer in a physical store in Luxenter or on the website luxentr.com from the date of purchase, we will repair your Jewel/Luxenter clock for free within that period of three period of three years. If the repair is impossible or disproportionate, we will change your article for another article of the same value.
The guarantee will not apply in case of inappropriate use, repair by third parties, lack of care, natural wear, damage caused by normal use (for example, scratched glass), improper use or in case of damage.
The worn parts, leather or satin and batteries are excluded from the warranty.
To keep your jewels in perfect condition, visit our jewelry care guide. To request the execution of the guarantee, contact us and our customer service team will give you more instructions
How do I claim the guarantee?
To claim our guarantee service, During three years mentioned above you can take the article broken to any physical store of Luxenter or send it directly to central through our form.
It is essential to include the purchase ticket in the package And, if it is a clock, the international guarantee certificate. Said certificate must be filled, dated, signed and seal in a physical store in Luxenter or a distributor authorized by Luxenter.
I bought my jewels at Luxenter.com
Use your email address and online order number (which is at the top of the confirmation email of your order) To use our online portal, which will automatically generate the documentation and shipping label you need to send your jewels to us. If you cannot find your order number, you can also log in to your account to see a list of all your orders.
I bought my jewels in a Luxenter store or at the English Court
If you have a guarantee confirmation email, you can use your email address and order number (which is located in the upper part of your guarantee confirmation email and starts Sto) To use our online portal, which will automatically generate the documentation and shipping label you need to send. His jewels back to us.
If you have an original printed receipt from the Luxenter store, a receipt from El Corte Ingles or any other form of purchase test (such as a bank extract), contact our equipment using WhatsApp, Email or Telephone. We may help him locate his receipt, or provide more assistance on how to proceed if so.
I received my jewels as a gift
If you have a purchase voucher that includes an order number, you can use our online portal. Alternately, if you did not receive a gift receipt,Contact the buyer to get a copy of the purchase voucher.If you cannot get this from the original buyer, do not worry, contact our equipment using WhatsApp, email or phone at the bottom of this page. We may help him locate his receipt, or provide more help on how to proceed.
I can't find my purchase voucher, can they help me?
We accept many types of purchase vouchers, but if you cannot find yours, do not worry, you can still take advantage of our life repair service, for a repair rate.This will also activate a new 3 -year guarantee in your piece. As a first step, we recommend that you contact our team through WhatsApp that is located at the bottom of this page. We may help him locate his receipt, or provide more assistance on how to proceed if so. If you repair an article, the guarantee also expires in the three years from the date of the purchase ticket.
If your piece is out of our 3 -year guaranteeDo not worry, we can still repair your piece with our life repair service, applying a small position. This will also activate a new 3 -year guarantee in your piece. To start, visit our page 'How Luxenter's 3 -year guarantee works and simply follow the instructions for the option that best describes how he bought or received his piece. Once we have received your piece, our customer service will contact you to confirm the repair.
We are pleased to change the size of a ring if it is not the right size for you. Within three years after purchase, the size change is free, with a valid purchase voucher. After three years, we can still change the size of your ring for a position.
To start, visit our page 'How does my 3 -year Luxenter guarantee work?' And just follow the instructions for the option that best describes how you bought or received your piece. Once within the repair process, you can select a ring -size change option.
Note that you cannot change the size of all styles; To verify that your piece can be adjusted, communicate with our customer service, which will be happy to help you.
We understand how annoying it can be to lose a slope and stay with just half of a couple. To see if we can help you, communicate with our customer service team by clicking on the chat widget at the lower right of this page.