Shipping and Deliveries
- ORDER PREPARATION: We are committed to preparing all orders received until 12 pm (CET) on the same day. If your order has been placed after 12 pm , the order will be prepared the next business day. If for any reason this is not possible, you will be notified by email and an estimated shipping date will be provided. If your order has not been delivered within a reasonable time, please contact us .
- SHIPPING: We ship worldwide. Below you will find the details of the shipping costs and types corresponding to each country .
- CHANGES: If you want to make a change to the delivery address once the order has been sent, it is essential that you contact us as soon as possible . Changing the shipping address will incur an additional cost depending on the destination.
- SPAIN ORDERS: For all shipments to Spain, the courier company in charge of the delivery and transportation of all our orders is ASM. For any comments, suggestions or queries, contact us .
- INTERNATIONAL ORDERS: For international orders, shipments are prepaid to other air transport companies. Shipments cannot be made to post office boxes.
- ORDER STATUS: You can check the status of your order and your tracking number in your user account in the “My Orders” section, which is linked to the messaging platform.
- MANAGEMENT COSTS: Orders of €200 or more that have enjoyed free shipping will have a fee of €5.90 for management costs in the event of a full return of the order.
SHIPPING COST - SPAIN
- PENINSULA
PURCHASES OVER 40€ Free shipping. PURCHASES UNDER 40€ Shipping cost: 3.95€. DELIVERY TIME - Express. Once the order is prepared, the shipping time is 24 business hours, if the order was placed before 4pm (CET), and 48 business hours if placed after 4pm (CET). DELIVERY TIME - Standard. Once the order is prepared, the shipping time is 3 business days, if the order was placed before 4pm (CET), and 4 business days if placed after 4pm (CET).
- BALEARIC ISLANDS
PURCHASES OVER 60€ Free shipping. Note: Shipments may incur additional fees and taxes, which will be the responsibility of the buyer in any case. Luxenter is committed to carrying out the necessary procedures and preparing the documentation required for the corresponding customs management. PURCHASES UNDER 60€ Shipping cost: 8.95€. Note: Shipments may incur additional fees and taxes, which will be the responsibility of the buyer in any case. Luxenter is committed to carrying out the necessary procedures and preparing the documentation required for the corresponding customs management. DELIVERY TIME - Express. Once the order is prepared, the shipping time is 24 business hours, if the order was placed before 4pm (CET), and 48 business hours if placed after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours. DELIVERY TIME - Standard. Once the order is prepared, the shipping time is 3 business days, if the order was placed before 4pm (CET), and 4 business days if placed after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours.
SHIPPING COST - OTHERS
- EUROPEAN UNION
PURCHASES OVER 50€ free shipping. PURCHASES UNDER 50€ shipping cost from 7.95€ (France, Italy, Germany, United Kingdom, and Netherlands). Shipping prices will vary depending on the destination country. DELIVERY TIME - Express Only valid for Portugal, France, Germany, United Kingdom, and Netherlands. Once the order is prepared, the shipping time is 24 business hours, if your order was placed before 4pm (CET), and 48 business hours if placed after 4pm (CET). DELIVERY TIME - Standard. Once the order is prepared, the shipping time is 3-5 business days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland, and Finland the shipping time is 6 to 8 business days.
- NO EUROPEAN UNION
PURCHASES OVER 100€ Free shipping. PURCHASES UNDER 100€ Shipping cost: from 15€. DELIVERY TIME - Standard. Outside the EU, the shipping time is 5-11 business days depending on the destination. HANDLING FEES. Occasionally, shipments to countries outside the EU may incur additional fees and taxes, which will be the responsibility of the buyer in any case. We commit to handling and preparing the necessary documentation for the corresponding customs management.