Frequent questions

You have 30 days from the receipt of your purchase.

To make a change, you just need to access our portal here, where you will need to enter your order number (our online orders start with 20000) and the email you used when making the purchase. During the process, you will be able to choose between an instant refund or an exchange for another item.

If you have any questions, contact atclienteluxenter@luxenter.com.

"Returns of products purchased online and returned in-store are free of charge for you."

If the return or exchange of your online order is to the central location, the associated costs for exchanges/returns will be at your expense. This charge corresponds to the shipping cost of the new product and the collection of the exchanged item. The value is €5.95 for mainland Spain, €12.95 for the Balearic Islands, €19.95 for the Canary Islands, and €23.95 for Ceuta and Melilla.

For international changes/returns, our Customer Service team will inform you about the corresponding cost.

Orders of €200 or more that have enjoyed free shipping will incur a fee of €5.95 for management costs in the event of a full return of the order.

At most within 7 days from when we receive the jewelry.

Our rings are made:

- In the following sizes: 10, 12, 14, 16, 18, and 20.

- In a unique self-adjusting size.

Check the details of each ring to see the available sizes. You can also refer to our Size Guide to find your measurement. 

The length of our necklaces is 42 centimeters, with an additional 3 centimeters extender.

Check the details of each Collar to see the available sizes. You can also consult our Size Guide to find your measurement. 

The size of our bracelets is 18 centimeters with an additional 3 centimeters extender.

Check the details of each bracelet to see the available sizes. You can also consult our Size Guide to find your measurement. 

"We ship worldwide. Visit the 'Shipping and Delivery' section to see the cost details."

For logistical reasons, shipments to Andorra, Bolivia, the Canary Islands, Ceuta, Cuba, India, Libya, Melilla, Russia, South Africa, Switzerland, Ukraine, and Venezuela are not available at the moment.

All orders are prepared within 48-72 business hours from the order confirmation date. This may vary during sale seasons or promotions. If you believe your order is delayed, you can contact our customer service team:

• Sending an email to: atcliente@luxenter.com
• Calling us at +34 911 23 05 89
• Or by sending us a WhatsApp at + 34 698 903 188

Other types of shipments we offer are:

• Express Shipping: Once the order is prepared, the shipping time is 24-48 business hours. 
• Standard Shipping: Once the order is prepared, the shipping time is between 3 and 4 business days. In Europe, the shipping time is 3-5 days, and outside the European Union, it is 5-11 days.
• Personalized Jewelry: 5 to 7 business days for engraved jewelry.

*For shipments to the Balearic Islands, the process may take up to an additional 24 hours. Only valid for Spain, Portugal, France, Germany, England, Italy, and the Netherlands. 

Orders placed during periods such as Black Friday, Cyber Monday, or Sales may be delayed by a few more days due to the volume of orders.

When your order has been shipped, you will receive an email with a link that will take you to the courier company's website, where you can track your order at all times.

You can enter that tracking number here: https://www.gls-spain.es/es/recibir-paquetes/seguimiento-envio/

Don't worry, you just have to:

• Sending an email to: atcliente@luxenter.com
• Calling us at +34 911 23 05 89
• Or by sending us a WhatsApp at + 34 698 903 188

Remember to have your order number handy (our online orders start with 20000).

• Credit or debit card such as VISA, MasterCard, American Express, and other international cards. 
• PayPal, an international payment operator with which you can also pay by card, regardless of whether you have a PayPal account or not. 
• Sequra, pay in 3 months at no cost

We only accept this type of payment methods.

Check your inbox to see if you have received an email confirming your order at Luxenter. If you don't have it, check that it isn't in the SPAM folder or contact us:

• Via email to: atcliente@luxenter.com
• Calling us at +34 911 23 05 89
• Or by writing us a WhatsApp at +34 698 903 188 

Yes. From the shopping cart, you can remove items you do not want as long as you have not completed and paid for the order. 

If on the same day of the order and once it is completed, you want to remove an item: 

• If you placed the order after 12pm (CET), please contact customer service.
• If you placed the order before 12pm (CET), your order has already been shipped and you need to manage a return.

When you have chosen your jewelry and go to purchase it, you will see on the next screen a box asking if you have a discount code. Enter it, and the amount of your purchase will be automatically reduced.

Yes. In case it is a discount only on our website, it will be specified.

"It is only possible to enter one discount code per order. In our newsletter, we indicate the available discount codes so that you can choose which one you prefer to use."

 "If we have several promotions in effect, they will not be cumulative unless otherwise stated."

There is no minimum order.

• A case for each piece of jewelry you have ordered.
• A shipping box per order.