PRIVACY POLICY

For FIDHAIL SL, data protection is a fundamental priority. We want to ensure at all times that your private sphere is protected and that it remains so during your visit to www.luxenter.com.

1.-General Information

In principle, you can visit www.luxenter.com without the need to transmit personal data. However, for the provision of individual services, it is necessary to process and use data related to your person. As the operator of www.luxenter.com, FIDHAIL SL is then governed by the valid legal regulations related to data protection, especially the provisions of the Organic Law on Data Protection Royal Decree 1720/2007 (LOPD, by its Spanish acronym) published in BOE-A-2008-979. Your data will only be collected, processed, or used by us if you express your consent or if a legal provision authorizes us to such processing or use. In this case, only data necessary for the execution and use of our service offerings, or other data that you may voluntarily provide to us, will be collected, processed, and used.

2.-What is meant by personal data?

The present Privacy Policy aims to inform clearly, simply, and completely about the protection and processing of personal data communicated or shared by Users with whom FIDHAIL SL maintains some type of relationship,  of its possible transfer to third parties and the rights and options that Users have to control their personal information and protect their privacy in accordance with current regulations.

3.-What is the purpose of collecting, processing, and using personal data?

To process orders, shipments, and service provisions.

To process the payment (in the case of invoice payment or direct debit and also for the necessary solvency verification).

To communicate with you in order to address issues related to orders, products, service provisions, or marketing offers from FIDHAIL.

For the update and maintenance of our customers' data.

For the technical optimization of our web pages.

To enable third parties to perform technical or logistics services on our behalf, as well as other types of services.

4.-What information do we collect during this process?

Only information that you enter in our online store, as well as information that you transmit to us in any other way, is collected, stored, and processed. You have the freedom not to provide certain information, which, however, could lead to some of our offers, services, or features not being available to you.

5.-You provide us with data whenever:

You fill an order and send it.

You can contact us by phone, email, fax, or letter.

You sign up for our newsletter.

You can revoke at any time the authorization to use, process, and transmit your data to third parties for marketing purposes by sending an email to privacidad@luxenter.com or by mail to the following address:

FIDHAIL SL

C/Velazquez, nº35. Madrid 28001.

Phone: (+34)911230589

However, this is not valid in the case of the data necessary for processing your order. Once we receive your revocation, we will no longer use, process, or transmit the data in question for any purpose other than processing your purchase, and we will stop sending you advertising.

6.-Newsletter, SMS and Whatsapp

By subscribing to our newsletter, your first and last name, as well as your email address, will be used with your consent for some advertising purposes. The sending of the newsletter or any type of communication is carried out by one of our service providers to whom we have entrusted this task. The acceptance of receiving the newsletter via email, SMS, or WhatsApp can be revoked at any time. To do this, in each edition you will find a link where you can unsubscribe or by sending an email requesting the cancellation of the service to atclienteluxenter@luxenter.com.

7.-Transmission of personal data to third parties

In order to optimally process your order, it is necessary for us to transmit your data to third parties. For example, regarding the shipping process, we need to provide this data to our logistics partner. On the other hand, for credit and identity verification, as well as for solvency checks and payment collections, we transmit your data to economic information services or debt collection companies. This way, we aim to avoid difficulties in the payment processes and prevent potential damages in advance.

8.-How long do we store the data?

Only the time required for the processing of our service benefits or the time prescribed by legal obligations.

9.-How do we secure your data?

We have implemented technical and organizational measures that protect your data against loss, manipulation, or unauthorized access by third parties. We regularly update our security measures based on ongoing technological development.

For our online store and the transmission of the data you provide in it, including payment information, we encode the information using a procedure called SSL (secure socket layer). Currently, this is the most common and secure method of data transmission on the Internet.

10.-Technical and statistical data

If you visit our website, technical and statistical data related to visits to the FIDHAIL online store is automatically and immediately collected. In this case, this includes data such as the IP address, the type of browser, and the user's operating system. The date and time of your visit to individual web pages are also included. This data is used for the continuous improvement of our website and is evaluated anonymously for strictly statistical purposes.

For marketing and optimization purposes, anonymous data is collected and analyzed on the web pages of our online store. Based on this data, it is possible to create a user profile under a pseudonym. For this purpose, cookies may be used, which are small text files stored locally, also under a pseudonym, in the cache memory of the visitor's Internet browser. Cookies allow for the recognition of the Internet browser. Without the authorization specifically given by the user, the data is not used to personally identify the visitor to our online store nor is it merged with the personal information of the pseudonym holder. The collection and storage of data can be revoked at any time with future effect.

This information is only collected in order to keep the data secure and to optimize our online offering. No other evaluation of the data is carried out, unless it is for statistical purposes, in which case the processing of the data is basically anonymous. No browsing profiles or similar elements related to individuals are created or processed.

11.-Cookies

We use "cookies" (small text files that are stored on your computer's hard drive) in order to facilitate your navigation. Only through these cookies, present in each session, can you view the shopping cart, regardless of the page you are on, and comfortably read how many items are in your cart and what the current total of your purchase is. If you do not wish to use cookies, we offer you the option to use the blocking feature of your browser. However, we would like to warn you that, in this case, you will no longer have the option of the shopping cart.

12.-Where can you obtain information about the data that has been stored by us?

You have the right to request information about your data stored by us. If your data is incorrect or was obtained illegally, we will correct, block, or delete it. You can exercise this right at any time. For this reason, we ask you to inform us of any changes to your data. If you have questions about data protection, please send us an email at privacidad@luxenter.com or write to us at the following address:

FIDHAIL SL

C/Velazquez, nº35. Madrid 28001.

Teléfono: (+34)911230589