Orders and Payments

GENERAL
INFORMATION
ABOUT
ORDERS

  • "Each and every one of our jewels is carefully prepared in our facilities, so your order should arrive in perfect condition. If this is not the case, please contact" atclienteluxenter@luxenter.com.
  • If you have difficulty placing your order or navigating through our website, please restart your browser. If the problems persist, contact us and our technical team will assist you as soon as possible. 
  • Orders placed after 2:00 PM on Thursday will arrive starting Monday. Those placed on Friday, Saturday, and Sunday will be delivered starting Tuesday, in case of a holiday it will be processed the next working day.
  • Your purchase is special, that's why we make sure that orders include:   
  1. An official case per item. 
  2. A Certificate of Guarantee for each silver item. 
  3. One Shipping Box per order. 

THE ACCEPTED PAYMENT METHODS

  •  Credit or debit card such as VISA, MasterCard, American Express, and other international cards.
  •  PayPal, an international payment operator with which you can also pay by card, regardless of whether you have a PayPal account or not.
  • Bizum
  • Google Pay, Google's payment platform.
  •  Sequra, pay in 3 months at no cost.

An automatic charge will be made to your card at the moment the order is processed. This operation will be carried out through a secure server of THE COMPANY, which guarantees the confidentiality of the data provided by the customer through encryption, preventing its communication to third parties unrelated to the legal relationship, in accordance with the provisions of Law 15/99 on the Protection of Personal Data. The company may request additional data from the customer to verify that the purchase has been made by the cardholder.

PROBLEMS WITH THE PAYMENT METHOD

If you experience any difficulty or error at the time of making the payment, try the following: 

  • Use an alternative credit or debit card.
  • Use an alternative payment method to the one that is causing you the problem.
  • Restart your browser and try again.
  • Delete the cookies or clear your browser's cache and try again.
  • If the problems persist, contact atclienteluxenter@luxenter.com.