Shipping and Deliveries
- ORDER PREPARATION: We are committed to preparing all orders received by 12 pm (CET) on the same day. If your order was placed after 12 pm, it will be prepared the next business day. If for any reason this is not possible, you will be notified by email and provided with an estimated shipping date. If your order has not been delivered in a reasonable time, please contact us.
- SHIPPING: We ship worldwide. Below you will find the details of the costs and types of shipping corresponding to each country.
- CHANGES: If you wish to change the delivery address once the order has been sent, it is essential that you contact us as soon as possible. Changing the shipping address will incur an additional cost depending on the destination.
- ORDERS SPAIN: For all shipments to Spain, the courier company responsible for the delivery and transport of all our orders is ASM. For any comments, suggestions, or inquiries, contact us.
- INTERNATIONAL ORDERS: For international orders, shipments are forwarded to other air freight companies. Shipments to P.O. boxes cannot be made.
- ORDER STATUS: You can check the status of your order and your tracking number in your user account under the "My orders" section, which is linked to the courier platform.
- MANAGEMENT FEES: Orders of €200 or more that have enjoyed free shipping will incur a fee of €5.90 for management costs in the event of a full return of the order.
SHIPPING COST - SPAIN
- PENINSULA
PURCHASES OVER 40€ Free shipping. PURCHASES UNDER 40€ Shipping cost: 3.95€. DELIVERY TIME - Express. Once the order is prepared, the shipping time is 24 business hours if the order was placed before 4pm (CET), and 48 business hours if placed after 4pm (CET). DELIVERY TIME - Standard. Once the order is prepared, the shipping time is 3 business days if the order was placed before 4pm (CET), and 4 business days if placed after 4pm (CET).
- BALEARES
PURCHASES OVER 60€ Free shipping. Note: Shipments may incur additional fees and taxes, which will be the responsibility of the buyer in any case. Luxenter is committed to carrying out the necessary procedures and preparing the documentation required for the corresponding customs management. PURCHASES UNDER 60€ Shipping cost: 8.95€. Note: Shipments may incur additional fees and taxes, which will be the responsibility of the buyer in any case. Luxenter is committed to carrying out the necessary procedures and preparing the documentation required for the corresponding customs management. DELIVERY TIME - Express. Once the order is prepared, the shipping time is 24 business hours, if the order was placed before 4pm (CET), and 48 business hours if placed after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours. DELIVERY TIME - Standard. Once the order is prepared, the shipping time is 3 business days, if the order was placed before 4pm (CET), and 4 business days if placed after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours.
SHIPPING COST - OTHERS
- EUROPEAN UNION
PURCHASES OVER 40€ free shipping. PURCHASES UNDER 40€ shipping cost from 5.95€ (France, Italy, Germany, United Kingdom, and Netherlands). Shipping prices will vary depending on the destination country. DELIVERY TIME - Express Only valid for Portugal, France, Germany, United Kingdom, and Netherlands. Once the order is prepared, the shipping time is 24 business hours if your order was placed before 4pm (CET), and 48 business hours if placed after 4pm (CET). DELIVERY TIME - Standard. Once the order is prepared, the shipping time is 3-5 business days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland, and Finland the shipping time is 6 to 8 business days.
- NO EUROPEAN UNION
PURCHASES OVER 100€ Free shipping. PURCHASES UNDER 100€ Shipping cost: from 15€. DELIVERY TIME - Standard. Outside the EU, the shipping time is 5-11 business days depending on the destination. MANAGEMENT FEES. Occasionally, shipments to countries outside the EU may incur additional fees and taxes, which will be the responsibility of the buyer in any case. We commit to handling the necessary procedures and preparing the documentation required for the corresponding customs management.