Frequent questions

You have 30 days From the reception of your purchase.

To make a change you just have to access our portal here, where you will have to introduce your order number (our online orders begin for 20,000) and the email you used when making the purchase. During the process, you can choose between instant reimbursement or change by another article.

If you have any questions, contact atclienteluxenter@luxenter.com.

Returns of online bought products and returned in store They have no charge for you.

If the return or change of your online order is to the plant, the expenses associated with the changes / return will go to your charge. This position corresponds to the cost of sending the new product and collection of the changed article.  The value is € 5.95 for Spain Peninsula, Balearic Islands € 12.95, Canary Islands € 19.95 and Ceuta and Melilla € 23.95.

For international changes / returns, our customer service will inform you about the corresponding cost.

Orders of € 200 or superiors that have enjoyed free shipping will have a rate of € 5.95 for management expenses in the case of full return of the order.

Maximum of 7 days since we received the jewelry (s).

Our rings are manufactured:

- In the following measures: 10, 12, 14, 16, 18 and 20.

- To unique extent autoajustable.

Consult on the tab of each ring to see the available sizes. You can also consult our carvation guide to find your measure.

The measure of our necklaces is 42 centimeters, with a extender of 3 centimeters more.

Consult on the card of each necklace, to see the sizes available. You can also check our carvation guide to find your measure.

The measure of our bracelets is 18 centimeters with a extender of 3 centimeters more.

Consult on each bracelet to see the sizes available. You can also check our carvation guide to find your measure.

We ship to everyone. Visit the “Shipping and Deliveries” section to see the details of the costs.

For logistics reasons, shipments in Andorra, Bolivia, the Canary Islands, Ceuta, Cuba, India, Libya, Melilla, Russia, South Africa, Switzerland, Ukraine and Venezuela are not available at the moment.

All orders They prepare within 48-72 hours skillful from the date of confirmation of the order. This may vary during sales or promotions seasons. If you think your order is taking you can get in touch with our customer service:

• Sending an email to: atcliente@luxenter.com
• Calling us to +34 911 23 05 89
• Or writing a whatsapp al + 34 698 903 188

Other types of shipments we offer are:

• Express Shipping: Once the order is prepared, the shipping time is 24-48 business hours. 
• Standard Shipping: Once the order is prepared, the shipping time is between 3 and 4 business days. In Europe the shipping time is 3-5 days and outside the European Union is 5-11 days.
• Personalized jewelry: 5 to 7 working days for engraving jewelry.

*For shipments to the Balearic Islands the process can be delayed up to 24 hours. Only valid for Spain, Portugal, France, Germany, England, Italy and Holland. 

Orders made during periods such as Black Friday, Cyber ​​Monday or sales, can be delayed a few more days due to the volume of orders.

When your order is sent you will receive an email with a link that will take you to the website of the messaging company, from where you can follow your order at all times.

You can enter that follow-up number here: https://www.gls-spain.es/es/recibir-paquetes/seguimiento-envio/

Don't worry, you just have to:

• Sending an email to: atcliente@luxenter.com
• Calling us to +34 911 23 05 89
• Or writing a whatsapp al + 34 698 903 188

Remember to have your order number at hand (our online orders begin for 20,000).

• Credit or Debit card such as Visa, Mastercard, American Express and other international cards. 
• PayPal, an international payment operator with which you can also pay by card, regardless of whether or not to have a PayPal account. 
• Sequra, pay in 3 months without cost

We only accept this type of payment methods.

Check in your inbox that an email has arrived confirming your order in Luxenter. In case you do not have it, check that it is not on the spam tray or get in touch with us:

• Via mail al: atcluente@luxenter.com
• Calling us +34 911 23 05 89
• Or writing a WhatsApp at +34 698 903 188 

Yeah. From the purchase basket you can delete the items that you do not want as long as you have not finished and paid the order. 

If on the same day of the order and once this is finished, you want to delete an article: 

• If the order you made it After 12pm (CET), please contact customer service.
• If the order you made it Before 12pm (CET), your order is already sent and you must manage a return.

When you have chosen your jewels and go to buy them, you will see on the next screen a box in which we will ask you if you have a discount code. Enter it and automatically reduce the amount of your purchase.

Yeah. In case it is a discount only on our website, it will appear specified.

It is only possible to enter a discount code in each order. In our newsletter we indicate the discounts available so that you choose which one you prefer to use.

If we have several promotions in force they will not be cumulative except that otherwise indicated.

There is no minimum order.

• A case for every jewel you have in charge.
• A shipping box per order.