Shipping Policy

  • Order preparation

We are committed to prepare on the same day, all orders received Until 12 PM (CET).

If your order has been made After 12 pm, the order will be prepared the next working day. If this cause this is not possible, you will be notified by email and an estimated shipping date will be provided.

If your order has not been delivered in a reasonable time, please Get in touch with us.  

  • Shipping

We make every world. Below you will find the detail of the expenses and types of shipping corresponding to each country.  

  • CHANGES

In case of wanting to make a change in the delivery address once the request is noscontactes as soon as possible.

Changing the shipping address will involve additional cost depending on the destination.

  • Orders Spain

For all shipments to Spain, the messaging company in charge of the distribution and transport of all our orders is ASM.

For any comment, suggestion or consultation, Contact us. 

  • International orders

For international orders, shipments are crossed to other air transport companies.

Shipments cannot be made to mail sections.

  • Order status

You can consult the status of your order and your monitoring number in the section on your user account in the section "My orders", which is linked to the courier platform.

  • Management expenses

Orders of € 200 or higher that they have enjoyed free shipping will have a Fee of € 5.90 inConcept of management expenses in case of full return of the order.

  • Peninsula
 Purchases greater than € 40
Free shipping.
 Purchases below € 40
Shipping cost: € 3.95.
 Delivery term - Express
Once the order is prepared, the shipping time is 24 hours, in case the order has been made before 4pm (CET), and 48 hours skilled if it is made after 4pm (CET).
 Delivery term - standard
Once the order is prepared, the shipping time is 3 business days, in case the order has been made before 4pm (CET), and 4 business days if it is made after 4pm (CET).
  •  Balearics
 Purchases greater than € 60
Free shipping. Note: Shipments can carry additional fees and taxes, which in any case will be the buyer's responsibility. Luxenter undertakes to make the efforts and prepare the necessary documentation for the corresponding customs management.
 Purchases below € 60
Shipping cost: € 8.95. Note: Shipments can carry additional fees and taxes, which in any case will be the buyer's responsibility. Luxenter undertakes to make the efforts and prepare the necessary documentation for the corresponding customs management.
 Delivery term - Express
Once the order is prepared, the shipping time is 24 hours, in case the order has been made before 4pm (CET), and 48 hours skilled if it is made after 4pm (CET). For shipments to the Balearic Islands the process can take up to 24 hours.
 Delivery term - standard
Once the order is prepared, the shipping time is 3 business days, in case the order has been made before 4pm (CET), and 4 business days if it is made after 4pm (CET). For shipments to the Balearic Islands the process can take up to 24 hours.
  • European Union
 Purchases greater than € 70
Free shipping.
 Purchases below € 70
Shipping cost from € 3.95 (France, Italy, Germany, United Kingdom and the Netherlands). Shipping prices will vary depending on the country of destination.
 Delivery term - Express
Only valid for Portugal, France, Germany, the United Kingdom and the Netherlands. Once the order is prepared, the shipping time is 24h business, in case your order has been made before 4pm (CET), and 48 hours skilled if it is made after 4pm (CET).
 Delivery term - standard
Once the order is prepared, the shipping time is 3-5 business days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland and Finland The shipping time is 6 to 8 business days.
  •  No European Union
 Purchases greater than € 100
Free shipping.
 Purchases below € 100
Shipping cost: from € 15.
 Delivery term - standard
Outside the EU the shipping time is 5-11 business days depending on the destination.
 Management expenses
Sometimes, shipments to countries outside the EU can lead to additional fees and taxes, which in any case will be the buyer's responsibility. We are committed to making the efforts and preparing the necessary documentation for the corresponding customs management