Privacy policy

For Fidhail SL, data protection constitutes an elementary priority. We want to ensure at all times that your private sphere is protected and that it is maintained during your visit to www.luxenter.com

1.-Gneralities

In principle, you can visit www.luxenter.com without the need to transmit personal data. However, for the provision of individual services, it is necessary to process and use data related to your person. As an operator of www.luxenter.com, Fidhail SL is then governed by valid legal regulations, related to data protection, especially the prescriptions of the Organic Law of Data Protection Royal Decree 1720/2007 (LOPD, by its acronym in Spanish) published in the BOE-A-2008-979. Your data will only be collected, processed or used by us, if you express your acquiescence or if a legal prescription authorizes us to such processing or use. In this case, only necessary data is recovered, processed and used for the execution and use of our service benefits, or other data that you could voluntarily make available.

2.-What is understood by personal data?

This Privacy Policy is intended to inform clearly, simple and complete  of their possible transfer to third parties and the rights and options that users have to control their personal information and protect their privacy in accordance with the regulations in force.

3.-What purpose do we collect, process and use personal data?

To process orders, shipments and services.

To process the payment process (in case of the payment of invoice or banking domicile and also for the necessary solvency verification).

To communicate with you with the purpose of dealing with issues related to orders, products, service benefits or marketing offers of Fidhail.

For the update and maintenance of our clients' data.

For the technical optimization of our Internet pages.

To enable third parties that, on our commission, execute technical services, or logistics, in addition to other benefits.

4.-What information do we do during this process?

Only information introduced by you in our online store is recovered and processed, as well as information that you transmit in some other way. You have the freedom not to supply certain information, which, however, could lead to some of our offers, services or benefits are not available to you.

5.-You supply data each time:

Fill an order and send it.

You communicate with us by phone, email, fax or letter.

You register in our newsletter.

You can revoke at any time the authorization to use, process and transmit your data to third parties for marketing purposes by sending an email to privacy@luxenter.com or by mail to the following address:

FIDHAIL SL

C/Velazquez, nº35. Madrid 28001.

Telephone: (+34) 911230589

However, this is not valid in the case of the necessary data for the processing of your order. Once your revocation is received, we will not use, process and transmit the data in question for another purpose other than the processing of your purchase, and we will stop sending you advertising.

6.-Newsletter

With the subscription to our bulletin, your name and surname will be used with your consent, as well as your email address, for some advertising purposes. The shipment of the newsletter is made by one of our service providers to whom we have commissioned such a task. The acceptance of receiving the bulletin by email can be revoked at any time. To do this, in each edition you will find a link in which you can cancel your subscription.

7.-Personal data transmission to third parties

In order to optimally process your order, it is necessary to transmit your data to third parties. For example, in relation to the shipping process, we need to provide this data to our logistics partner. On the other hand, for the verification of credit and identity, as well as solvency, in addition to making charges, we transmit your data to economic information services or debt collections. In this way we want to avoid difficulties in the payment processes and prevent as long as possible damages.

8.-Why do we store the data?

Only the time required by the process of our service benefits or time prescribed by legal obligations.

9.-How do we ensure your data?

We have implemented technical and organizational measures that protect your data against loss, manipulation or unauthorized access by third parties. We regularly update our security measures based on the continuous technological development.

For our online store and the transmission of the data you will provide in it, including payment information, we encode the information through the procedure called SSL (Secure Socket Layer). At present, this is the most common and safe procedure for internet data.

10.-Technical and Statistical Data

If you visit our website, they are automatically and immediately recounted technical and statistical data related to the Fidhail online store visits. In this case, it is data such as the IP address, the type of browser and the user's operating system. The date and time of your visit to individual websites is also included. These data serve for the continuous improvement of our Internet site and are evaluated anonymously, for strictly statistical purposes.

For marketing and optimization purposes, anonymous data are collected and analyzed on our online store. From this data it is possible to create a user profile under a pseudonym. To this end, cookies can be used, that is, small text files that are stored locally, also under a pseudonym, in the cache of the internet browser of the visitor of the page. Cookies allow the recognition of the Internet browser. Without authorization given especially by the user, the data is not used to personally identify the visitor of our online store nor do they merge with the personal information of the bearer of the pseudonym. Data collection and storage can be revoked at any time with future effect.

This information is only collected in order to keep the data under security and for the optimization of our network offer. No other data evaluation is carried out, unless it is statistical purposes, in which case the treatment of them is basically anonymous. Nor are navigation profiles or similar elements related to people create or processed.

11.-Cookies

We use “cookies” (small text files, which are stored on your computer's hard drive) in order to facilitate your navigation. Only through these cookies, present in each session, you can visualize the shopping basket, regardless of the page you are in, and read comfortably how many items are in your basket and how much the current amount of your purchase amounts . If you do not want the use of cookies, we offer you the possibility that you use the blocking option, typical of your browser. However, we want to warn you that, in this case, you will no longer have the option of the shopping basket.

12.-Where can you obtain information about the data that have been stored by us?

You have the right to request information about your data stored by us. If your data is incorrect or obtained illegally, we will correct them or block them and delete them. You can use this right at any time. For this reason, we ask you to communicate any modification of your data. If you have consultations about data protection, please send us an email to privacy@luxenter.com or write to the following address:

FIDHAIL SL

C/Velazquez, nº35. Madrid 28001.

Telephone: (+34) 911230589