For FIDHAIL SL, data protection is a fundamental priority. We want to ensure at all times that your privacy is protected and remains so during your visit to www.luxenter.com.

1. Organizing entity 

This Prize Draw is organized by FIDHAIL SL, with Tax ID No. B9627084 and registered office at C/Velázquez 36, 28001 Madrid, hereinafter, “Luxenter,” through its online store and physical stores. 

2. Purpose and mechanics of the Prize Draw 

The purpose of the Prize Draw is to award a prize to one person selected from all new customer sign-ups registered—both online and in physical stores—during the period from September 1 to 30, 2026, inclusive. 

A valid “new sign-up” is any person who: 

1. Has registered for the first time as a Luxenter customer (online or in a physical store) between September 1 and 30, 2026. 

2. As of September 30, 2026, has active and valid consent selected to receive commercial communications by email and to be part of Luxenter’s database. 

3. Meets the general participation requirements described in clause 3. 

Sign-ups that, even if completed during the specified period, did not provide consent to receive commercial communications or revoked it before September 30, 2026, will not be taken into account for the Prize Draw. 

Participation does not require any purchase. It is sufficient to register as a new customer (through either of the two indicated channels) and maintain active consent to receive commercial communications as of September 30, 2026. It is not necessary to have placed an order or redeemed any coupon or discount code to participate in the Prize Draw. This is the only sign-up requirement, and it is the same for both the online and physical-store channels. 

For the purposes of this clause, reactivating an account or contact that already existed in Luxenter’s database will not be considered a valid “new sign-up” (for example, a customer who unsubscribed and registers again). Each individual may participate in the Prize Draw only once, regardless of the number of sign-ups or registrations they generate during the participation period. 

The Prize Draw is a random promotional combination. Since participation does not require any financial consideration or purchase, it does not require prior administrative authorization under the applicable gaming regulations. 

3. Participation requirements 

Individuals who meet all of the following conditions may participate in the Prize Draw: 

1. Be over 18 years old. 

2. Being resident in Spanish territory, comprising mainland Spain, the Balearic Islands, the Canary Islands, and the autonomous cities of Ceuta and Melilla. Individuals residing outside Spanish territory are excluded from participating in the draw. Residence is declared at the time of registration and may be verified, in the case of the winner and alternates, in accordance with the procedure set out in clause 8. 

2. Having registered as a new Luxenter customer through the website or any physical store between September 1 and 30, 2026. 

3. Having accepted, as of September 30, 2026, the privacy policy and the receipt of commercial communications by email. 

Luxenter employees, their immediate family members (up to the second degree of consanguinity or affinity), and anyone professionally involved in organising the draw are excluded from participating in the draw. 

Participation in the draw implies full acceptance of these legal terms and conditions. 

4. Draw Period 

1. Participation period (valid registrations): September 1 to 30, 2026. 

2. Draw date: Thursday, October 1, 2026. 

5. Prize 

The prize consists of a selection of Luxenter jewellery from the new collection, with a maximum value of €200 (including taxes). 

Once the winner has been determined, Luxenter will contact them to agree on the selection of their preferred pieces from the current collection, up to the maximum prize value (€200). If the value of the selected pieces is less than €200, the difference will not be paid or compensated in cash or in any other way. The prize does not include additional costs not specified in these terms and conditions (for example, personalised engravings or other extraordinary services), unless Luxenter expressly decides to include them. 

The prize is non-transferable and may not be exchanged for its cash value or for any other product or service. 

6. Designation of the winner 

The draw will be conducted randomly among all individuals who meet the requirements of clause 3, through the app-sorteos.com/es platform, using the list of valid registrations exported from Luxenter’s database as of September 30, 2026. 

Together with the winner, 3 alternates will be selected using the same procedure, at the same time and in order of precedence, for the circumstances provided for in clause 7. 

The result of the prize draw will be documented by means of the minutes or result certificate generated by app-sorteos.com/es, which Luxenter will retain for control and traceability purposes, should it be necessary to substantiate it. 

7. Communication with the winner and alternates 

7.1. After the draw, Luxenter will contact the winner using the contact details (email address and/or telephone number) provided when they registered as a customer. 

7.2. The winner will have a period of 5 business days, starting from Luxenter’s first contact attempt, to respond and confirm acceptance of the prize. 

7.3. If, once that period has elapsed, the winner does not respond, expressly declines the prize, or fails to prove compliance with the participation requirements in accordance with clause 8, they will be deemed to have forfeited their right to receive it. In that case, Luxenter will contact the first alternate (according to the order of priority established in clause 6), who will be subject to the same 5-business-day period and the same verification requirements. 

7.4. This process will be repeated successively with the next alternates until one of them confirms acceptance of the prize and proves compliance with the requirements, or until the list of alternates is exhausted. 

7.5. This entire process—contact attempts, deadlines, refusals, verifications, and moving on to alternates—will be managed internally and confidentially by Luxenter. No public announcement will be made, nor will any person who has not responded, has declined, or has failed to prove compliance with the requirements be identified on any channel (social media, website, or otherwise). Only the name or initials of the person who ultimately accepts and receives the prize may be announced, if Luxenter so decides, and only with that person’s express consent. 

7.6. If none of the alternates confirms acceptance of the prize, Luxenter may declare the Prize Draw without a winner, without this giving participants any right to compensation. 

8. Prize delivery 

Once the winner’s acceptance has been confirmed, Luxenter will contact them to coordinate the selection of the items and the delivery method (store collection or shipping, as determined). 

Luxenter may request the winner to provide the documentation necessary to verify compliance with the participation requirements (for example, DNI/NIE, to prove legal age and residency) before delivering the prize. If such documentation is not provided or does not establish compliance with the requirements, the provisions of clause 7.3 will apply. 

9. Data protection 

The personal data provided by participants will be processed by [TO BE COMPLETED – Company name] as the data controller, for the purpose of managing their participation in the Prize Draw, contacting the winner and alternates, and delivering the prize. 

The legal basis for processing is the performance of these rules and, where applicable, the consent given by the data subject when agreeing to receive commercial communications and become part of Luxenter’s database. 

The data will not be disclosed to third parties except where legally required or necessary for prize delivery (for example, transport companies or the app-sorteos.com/es platform used to conduct the draw). 

The data of participants who are neither winners nor awarded alternates will be retained only for the management of the Prize Draw and will be deleted for these purposes six months after the draw date, without prejudice to the person remaining in Luxenter’s general database as a customer while their consent remains valid. 

Participants may exercise their rights of access, rectification, erasure, objection, restriction, and portability by contacting privacidad@luxenter.com, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPD-GDD). 

For more information, please consult Luxenter’s Privacy Policy at https://luxenter.com/pages/politica-de-privacidad

10. Taxation of the prize 

In accordance with current tax regulations, prizes in kind worth more than €300 are subject to withholding or payment on account of personal income tax, which would be borne by the Organizer. Since the maximum value of this prize is €200, it does not exceed that threshold and, consequently, the withholding or payment-on-account obligation does not apply. 

11. Acceptance of the rules and reservation of rights 

These legal rules will be published and accessible before the start of the participation period (September 1, 2026). 

Participation in the Prize Draw constitutes full acceptance of these legal rules. Luxenter reserves the right to amend these rules, suspend or cancel the Prize Draw in the event of force majeure, fraud, technical malfunction, or any circumstance preventing its normal operation, duly communicating this through its official channels, without this giving participants any right to compensation or indemnity. 

Luxenter reserves the right to exclude from the Prize Draw any participant who breaches these rules or participates fraudulently. 

12. Applicable law and jurisdiction 

These rules are governed by Spanish law. For any dispute arising from the interpretation or application of these rules, the parties shall submit to the Courts and Tribunals of Madrid, unless consumer and user regulations determine another jurisdiction.