For FIDHAIL SL, data protection is a fundamental priority. We want to ensure at all times that your private sphere is protected and remains so during your visit to www.luxenter.com.

1.-General information

In principle, you can visit www.luxenter.com without needing to provide personal data. However, for the provision of individual services, it is necessary to process and use data related to you. As the operator of www.luxenter.com, FIDHAIL SL complies with the applicable legal regulations related to data protection, especially the provisions of the Organic Data Protection Law Royal Decree 1720/2007 (LOPD, by its Spanish acronym) published in BOE-A-2008-979. Your data will only be collected, processed, or used by us if you give your consent or if a legal provision authorizes such processing or use. In this case, only data necessary for the execution and use of our service provisions, or other data you voluntarily provide to us, will be collected, processed, and used.

2.-What is meant by personal data?

This Privacy Policy aims to clearly, simply, and completely inform about the protection and processing of personal data communicated or shared by Users with whom FIDHAIL SL has any type of relationship, their possible transfer to third parties, and the rights and options Users have to control their personal information and protect their privacy in accordance with current regulations.

3.-For what purpose do we collect, process, and use personal data?

To process orders, shipments, and service provisions.

To process the payment procedure (in case of invoice payment or direct debit and also for the necessary creditworthiness verification).

To communicate with you regarding matters related to orders, products, service provisions, or marketing offers from FIDHAIL.

For updating and maintaining our customers' data.

For the technical optimization of our websites.

To enable third parties, acting on our behalf, to perform technical or logistics services, as well as other types of services.

4.-What information do we collect during this process?

Only information entered by you in our online store, as well as information you provide to us in any other way, is collected, stored, and processed. You are free not to provide certain information, which, however, could lead to some of our offers, services, or benefits not being available to you.

5.-You provide us data each time you:

You fill out an order and send it.

You contact us by phone, email, fax, or letter.

You subscribe to our newsletter.

You can revoke at any time the authorization to use, process, and transmit your data to third parties for marketing purposes by sending an email to privacidad@luxenter.com or by mail to the following address:

FIDHAIL SL

Velazquez St., No. 35. Madrid 28001.

Phone: (+34)911230589

However, this is not valid in the case of data necessary for processing your order. Once your revocation is received, we will no longer use, process, or transmit the data in question for any purpose other than processing your purchase, and we will stop sending you advertising.

6.-Newsletter

By subscribing to our newsletter, your first and last name, as well as your email address, will be used with your consent for some advertising purposes. The sending of the newsletter or any type of communication is carried out by one of our service providers to whom we have entrusted this task. Acceptance of receiving the newsletter by email can be revoked at any time. For this, in each edition you will find a link where you can unsubscribe or by sending an email requesting to unsubscribe from the service to atclienteluxenter@luxenter.com.

7.-Communications via SMS and WhatsApp

Fidhail S.L uses your phone number to include it in a WhatsApp broadcast group, with the purpose of receiving communications from that company and brands.

Under the General Data Protection Regulation (EU Regulation 2016/679) and the Organic Law on Data Protection and Guarantee of Digital Rights (Organic Law 3/2018), the data provided will be incorporated into processing for which the controller is responsible;

FIDHAIL SL

VAT: B09627084

Registered office: C/Velazquez, nº35

Postal code: 28001

City: Madrid

Province: Madrid

Phone:(+34)911230589

The purpose of the processing is to include you in a WhatsApp broadcast group

Business. Your data will be kept as long as the purpose for which

were collected or request their deletion.

The recipients of the data are WhatsApp Ireland Limited (privacy policy of

WhatsApp) and no one else, except as required by law. No transfers are made either

international data to third countries.

You can contact our Data Protection Officer and also exercise your

rights of access, rectification, deletion, objection, and limitation at the address

the postal address indicated above or via the email atclienteluxenter@luxenter.com stating your case, the reason for the inquiry, or the right you wish to exercise.

7.-Transmission of personal data to third parties

To optimally process your order, it is necessary for us to transmit your data to third parties. For example, regarding shipping processing, we need to provide this data to our logistics partner. Additionally, for credit and identity verification, as well as solvency checks and payment processing, we transmit your data to economic information services or debt collection companies. This way, we aim to avoid difficulties in payment processes and prevent potential damages in advance.

8.-How long do we store the data?

Only for the time required to process our service provisions or the time prescribed by legal obligations.

9.-How do we secure your data?

We have implemented technical and organizational measures that protect your data against loss, manipulation, or unauthorized access by third parties. We regularly update our security measures based on ongoing technological developments.

For our online store and the transmission of the data you provide, including payment information, we encrypt the information using the procedure called SSL (secure socket layer). Currently, this is the most common and secure data transmission method on the Internet.

10.-Technical and statistical data

If you visit our website, technical and statistical data related to visits to the FIDHAIL online store are automatically and immediately collected. This includes data such as the IP address, browser type, and the user's operating system. The date and time of your visit to individual web pages are also included. This data is used for the continuous improvement of our website and is evaluated anonymously for strictly statistical purposes.

For marketing and optimization purposes, anonymous data is collected and analyzed on our online store's web pages. From this data, it is possible to create a user profile under a pseudonym. Cookies may be used for this purpose, that is, small text files stored locally, also under a pseudonym, in the visitor's internet browser cache. Cookies allow the recognition of the internet browser. Without explicit user consent, the data is not used to personally identify the visitor to our online store nor merged with the personal information of the pseudonym holder. Data collection and storage can be revoked at any time with future effect.

This information is collected solely to keep data secure and to optimize our online offer. No other evaluation of the data is performed unless for statistical purposes, in which case the processing is basically anonymous. No browsing profiles or similar elements related to individuals are created or processed.

11.-Cookies

We use “cookies” (small text files stored on your computer's hard drive) to facilitate your navigation. Only through these cookies, present in each session, can you view the shopping cart regardless of the page you are on, and comfortably see how many items are in your cart and the current total amount of your purchase. If you do not want to use cookies, we offer you the option to block them using your browser's own settings. However, we want to warn you that in this case, you will no longer have the shopping cart option.

12.-Where can you obtain information about the data that has been stored by us?

You have the right to request information about your data stored by us. If your data is incorrect or was obtained illegally, we will correct, block, or delete it. You can exercise this right at any time. For this reason, we ask you to inform us of any changes to your data. If you have questions about data protection, please send us an email at privacidad@luxenter.com or write to us at the following address:

FIDHAIL SL

Velazquez St., No. 35. Madrid 28001.

Phone: (+34)911230589